Property maintenance, connected to your guests.
The meo67 maintenance module detects issues in conversations, categorises them and creates tickets for the technical team. Priority is set according to urgency and the notification is routed to the right person.
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Who it is for
Property managers who receive fault reports through different channels and need each issue to reach the team responsible for resolving it.
Every issue, with an owner and a status
Maintenance features
Issue detection in conversations.
Tickets prioritised by urgency.
Technician assignment and automatic notification.
How it works day to day
- 01
Receive the report
The guest reports a problem in the conversation for their stay.
- 02
Categorise the issue
AI distinguishes a fault from a cleaning request or another message.
- 03
Create the ticket
The issue is logged with a priority based on urgency.
- 04
Notify the technician
The case reaches the maintenance team for attention.
Example: a coffee machine that has stopped working
The guest writes that the coffee machine is not working. AI identifies a maintenance issue and routes it to the technician. The message becomes a specific task linked to the property, rather than remaining a conversation the manager has to forward manually.
How it connects with the rest of meo67
Maintenance receives information from messaging and property operations. Cleaning and maintenance have different needs: keeping the categories separate helps each notification reach someone who can act.
From a message to a specific action
The value lies in preserving context: what happened, at which property and which team is responsible. When reviewing an issue, add the information your team needs to organise the visit and support the guest. Automatic categorisation helps organise incoming cases; the technician carries out the repair.
Maintenance questions
Does AI distinguish between cleaning and maintenance?
Yes. It categorises the case to route a departure to the cleaning team and a fault to the technical team.
Are tickets created?
Yes. Detected issues can generate a ticket and a notification to the relevant technician.
How is priority decided?
The module considers the urgency of the issue. Your team remains responsible for organising and carrying out the work.
Does it connect with guest messages?
Yes. Detection starts from conversations about the stay, within meo67's integrated operations.
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